Client Services

Your clients talk to you constantly. Where does all of it go?

Every briefing call, status update, feedback email, and Slack thread with your clients contains signals — what they actually think, what they need next, what's about to become a problem. But none of it is captured in a way your team can use. It lives in someone's inbox, someone's memory, or a call recording nobody will ever re-watch.

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If this is you,
BackEngine will change your life.

Client feedback from calls and emails never makes it into a system anyone else can see

When a team member leaves or transitions off an account, the client relationship knowledge walks out with them

You can't tell which clients are happy and which are quietly disengaging until it's too late

Leadership asks for client health data and all you have are anecdotes and gut feel

Commitments made on calls get lost — and clients remember even when your team doesn't

You're not alone. We built BackEngine for you.

BackEngine gives your team
three things you've never had.

Know each client

The full relationship history, instantly

Every call, email, status update, and message — organized by client and searchable in plain language. Prep for a client meeting in minutes. Know exactly where things stand without asking three people.

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Understand your portfolio

See across all your clients at once

Which clients have gone quiet? Where are deliverables overdue? Who's been giving negative feedback that nobody flagged? Ask questions across your entire book of clients and get real answers — not spreadsheets you have to build yourself.

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Automate the follow-through

Your best habits, running on autopilot

A brief in your inbox before every client meeting. A flag when a client's sentiment shifts. Commitments tracked automatically from what was actually said on the call. Your team's best instincts, at scale.

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Real questions. Instant answers.

What Client Services leaders ask BackEngine.

The answers are buried in your call recordings, email threads, and Slack channels. BackEngine pulls them together.

Client Health

"Which clients are actually happy — and which are quietly pulling away?"

BackEngine reads sentiment across every touchpoint — calls, emails, Slack — and surfaces the clients whose engagement is dropping before they send the RFP to your competitor. You'll see the shift weeks before it becomes a conversation.

Commitment Tracking

"What did we promise this client — and did we deliver?"

Commitments made on calls and in emails get captured automatically. No more relying on meeting notes that nobody writes. BackEngine tracks what was said, who said it, and whether it's been followed through on.

Portfolio Patterns

"What are the common themes across our client feedback this quarter?"

Go beyond one-off anecdotes. BackEngine analyzes the actual language across every client conversation to surface real patterns — service gaps, unmet expectations, emerging needs — so you can evolve your offering based on data, not guesswork.

Team Transitions

"How do I onboard a new team member onto a client without losing months of context?"

Every conversation, every decision, every nuance of the relationship — structured and searchable. A new team member can get up to speed on a client in an afternoon instead of three months of shadowing.

The 30-Minute Guarantee

See your own client data. Structured. In 30 minutes.

We'll connect BackEngine to your stack and show you what your client conversations look like when they're structured, enriched, and connected to every other touchpoint. 30 minutes or less — or we'll send you a $50 gift card. No obligation.

Book your 30 minutes
PRODUCT TOUR

See It in Action

Watch what client management looks like with BackEngine

Or try our interactive demo
Client Intelligence
For Client Services Teams
How you prep for a client meeting in minutes

Client Meeting Prep Demo

2-3 min demo1 of 5 videos

Transformational
Impact

0x+
ROI IN YEAR ONE

Retain and grow

Retain and grow clients you would have lost. The ROI shows up in the first quarter.

ROI Calculator
0%
LESS PREP TIME

Client meetings in minutes

Full relationship context ready before every meeting.

0%
RELATIONSHIP CONTINUITY

No more knowledge walking out the door

Team transitions and new hires get full context from day one.

Calculate Your ROI

See the potential impact for your team

Case studies

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UserEvidence

How UserEvidence Saved Multiple $50,000+ Annual Contracts

Crayon

How Crayon's CS Team Exceeded Retention Goals By 11%

Let us prove it to you.