Industry

Built for agencies that manage client relationships at scale

Your team juggles dozens of accounts across creative, media, and strategy. BackEngine connects every client interaction and shows you what needs attention — before clients have to tell you.

The agency execution gap

Managing client relationships across multiple accounts creates blind spots that cost you renewals and growth.

Context lives in people's heads

When an AM leaves, years of client knowledge walk out the door.

Inconsistent client experience

Quality depends entirely on which account manager the client gets.

Reactive instead of proactive

You find out about problems when clients complain, not before.

No visibility across accounts

Leadership can't see execution quality without asking each AM individually.

Missed expansion signals

Growth opportunities hide in everyday conversations that nobody tracks.

Onboarding takes too long

New AMs spend months getting up to speed on inherited accounts.

How BackEngine solves it

BackEngine gives every AM the context they need and gives leadership the visibility they've been missing.

100%
context retention

Institutional memory

Every interaction is captured and organized by account. When team members change, nothing is lost.

3x
consistency improvement

Execution standards

Your playbook gets applied to every account. BackEngine flags when execution falls below your standards.

2 wks
earlier risk identification

Proactive risk detection

BackEngine surfaces unhappy accounts, missed follow-ups, and declining engagement before clients escalate.

Real-time
account health data

Portfolio visibility

See execution quality and account health across your entire book of business without asking anyone.

"
"I used to spend hours tracking down the history of what's been done. Has this client had issues before? This makes it so easy for me to track the lifecycle of the client."

Mary Beth Slane

Customer Success, GeniusVets

Everything you need, out of the box

Multi-account dashboard with health scores
Automatic interaction capture (email, calls, Slack)
AI-generated account summaries
Playbook compliance monitoring
Risk and sentiment alerts
QBR deck generation
Stakeholder mapping per account
Handoff briefs for team transitions
Expansion signal detection
Executive reporting across portfolio

Give your agency the edge

Schedule a demo and see every account clearly in under 30 minutes.