Use Case

Know the real health of every account

Health scores based on gut feel and self-reported data miss the truth. BackEngine scores account health using real interaction data — engagement patterns, sentiment trends, and execution quality.

Your health scores are lying to you

Most account health scores are based on what account managers report, not what's actually happening. The result: surprises at renewal time that shouldn't have been surprises at all.

73%
of health scores miss at-risk accounts
4.2x
more accurate with interaction data
60%
of "healthy" accounts have hidden risks
Real-time
BackEngine health updates

How it works

1

Interaction-based scoring

BackEngine analyzes real engagement data — email response times, meeting frequency, sentiment patterns, and stakeholder involvement — to calculate health scores.

2

Multi-dimensional health model

Health isn't one number. BackEngine tracks engagement health, sentiment health, execution health, and relationship health independently.

3

Trend detection

See whether accounts are improving or declining over time. Catch negative trends before they become crises.

4

Benchmarking

Compare account health across your portfolio. Identify your healthiest accounts and understand what makes them different.

The impact

4.2x more accurate health scores

Scores based on real interaction data, not self-reported status updates.

Zero renewal surprises

Every at-risk account is flagged months before renewal.

Multi-dimensional visibility

Understand engagement, sentiment, execution, and relationship health independently.

Portfolio-level benchmarking

Compare health across accounts and identify what drives the best outcomes.

See the truth about every account

Schedule a demo and get real health scores for your entire portfolio.