BackEngine

across your entire
customer base

We help B2B businesses increase Net Revenue Retention by analyzing every customer call, email, and message to ensure that everyone - from front-line teams to the C-suite - is in the business of retaining and expanding customers.

Trusted by

It’s near impossible
to listen
to
your
customers at scale

Manual & Time-Intensive

Hundreds of hours collecting, categorizing, and routing customer feedback.

Blind Spots

Critical feedback gets lost among the scatter, leading to customer risk.

Disconnected Teams

Feedback that does reach other teams is limited, subjective, and hard to put into action.

Your automated
co-pilot to drive NRR

Surface risks and opportunities

BackEngine analyzes all customer interactions using AI to identify risks and opportunities way beyond keyword matching. Unlike trying to manually report on what customers say, we automatically categorize and prioritize everything, ensuring the right teams can act quickly to drive NRR.

Act on data – not guesswork

Get on the same page

The results

Save 100s of hours by automating the capture, synthesis, and routing of customer feedback.

Protect and expand your customer revenue
by turning customer feedback into action before it's too late.

Focus the entire team on customer needs
by making sure every team knows exactly what they need to do to grow customer revenue.

Beyond easy

Get up and running in under 30 minutes

01

Set-up

Decide which customers you
want us to monitor and which team members you want to have access to BackEngine.

15 minutes

02

Authenticate

Give BackEngine permissions
to Google, Zoom, and other tools.

5 minutes

03

Done!

That’s it. Our product will securely work in the background. Nothing else is needed from you.

Ready to use

Case studies

From Scattered Signals to Revenue GoldJune 10, 2024

How Crayon's CS Team Exceeded Retention Goals by 11% Using BackEngineJune 10, 2024

Financial impact

Enter your data

Projected gains

Saved revenue

$500k

Saved churned customer revenue through earlier detection of issues

Incremental upsell revenue

$100k

By capturing more upsell opportunities

Saved hours

3000

Saved customer success hours by automating manual data entry and feedback categorization

Enterprise-ready

Trust center

Encryption

Data is encrypted both at rest and in transit.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.

Security

Production data is entirely isolated from any other environments. Our employees do not have access to customer data unless you explicitly grant us permissions. We only monitor interactions with the customers that you request.

SOC 2 Type II Compliant

We are SOC 2 Type 2 compliant.
Click here
to access our Trust Center
or contact us for
a copy of our report.

Trust Center

Start growing customer revenue today!

There's no better time to operationalize your NRR growth.

Schedule a demo

Frequently asked questions

Not seeing your question here?

BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts.