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across your entire customer base

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We help B2B businesses increase NRR by analyzing every customer call, email, and message to ensure that everyone - from front-line teams to the C-suite - is in the business of retaining and expanding customers.
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It’s near impossible to listen to your customers at scale

Manual & Time-Intensive
Hundreds of hours collecting, categorizing, and routing customer feedback.
Blind Spots
Critical feedback gets lost among the scatter, leading to customer risk.
Disconnected Teams
Feedback that does reach other teams is limited, subjective, and hard to put into action.

Your automated
co-pilot to drive NRR

Surface risks and opportunities

BackEngine analyzes all customer interactions using AI to identify risks and opportunities way beyond keyword matching. Unlike trying to manually report on what customers say, we automatically categorize and prioritize everything, ensuring the right teams can act quickly to drive NRR.

Act on data – not guesswork
Get on the same page
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The results

Save 100s of hours by automating the capture, synthesis, and routing of customer feedback.
Protect and expand your customer revenue by turning customer feedback into action before it's too late.
Focus the entire team on customer needs by making sure every team knows exactly what they need to do to grow customer revenue.

Beyond easy

Get up and running in under 30 minutes

01

Set-up
Decide which customers you
want us to monitor and which team members you want to have access to BackEngine.
15 minutes

02

Authenticate
Give BackEngine permissions
to Google, Zoom, and other tools.
5 minutes

03

Done!
That’s it. Our product will securely work in the background. Nothing else is needed from you.
Ready to use

Financial impact

Enter your data

Your current ARR
$
Your Current Retention Rate
50%100%
Your total upsell revenue this year
$
Number of CSMs on your team
0100

Projected gains

Saved revenue
$500k
Saved churned customer revenue through earlier detection of issues
Incremental upsell revenue
$100k
By capturing more upsell opportunities
Saved hours
3000
Saved customer success hours by automating manual data entry and feedback categorization

Enterprise-ready

Encryption
Data is encrypted both at rest and in transit. We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
Security
Production data is entirely isolated from any other environments. Our employees do not have access to customer data unless you explicitly grant us permissions. We only monitor interactions with the customers that you request.
SOC 2 Type II Compliant
We are SOC 2 Type 2 compliant.
Click here to access our Trust Center
or contact us for a copy of our report.
Trust Center

Start growing customer revenue today!

There's no better time to operationalize your NRR growth.
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Frequently asked questions

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BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts.