across your entire
customer base
Schedule a demo
BackEngine analyzes every customer call, email, and message to accelerate how quickly everyone - from the front line to the C-suite - recognizes and acts on customer needs, risks, and opportunities.
You need to move fast on what your customers are telling you
But it’s hard when you don’t hear it directly
BackEngine puts every team in the room with the customer
See the big picture
Instantly spot patterns and trends in what your customers are telling you, with views tailored to each role.
Understand the why
Stay one step ahead
The results
Save 100s of hours by automating the capture, synthesis, and routing of customer feedback.
Protect and expand your customer revenue
by turning customer feedback into action before it's too late.
by turning customer feedback into action before it's too late.
Focus the entire team on customer needs
by making sure every team knows exactly what they need to do to grow customer revenue.
by making sure every team knows exactly what they need to do to grow customer revenue.
Beyond easy
Get up and running in under 30 minutes
01
Set-up
Decide which customers you
want us to monitor and which team members you want to have access to BackEngine.
want us to monitor and which team members you want to have access to BackEngine.
15 minutes
02
Authenticate
Give BackEngine permissions
to Google, Zoom, and other tools.
to Google, Zoom, and other tools.
5 minutes
03
Done!
That’s it. Our product will securely work in the background. Nothing else is needed from you.
Ready to use
Financial impact
Enter your data
Projected gains
Saved revenue
$500k
Saved churned customer revenue through earlier detection of issues
Incremental upsell revenue
$100k
By capturing more upsell opportunities
Saved hours
3000
Saved customer success hours by automating manual data entry and feedback categorization
Enterprise-ready
Encryption
Data is encrypted both at rest and in transit.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
Security
Production data is entirely isolated from any other environments. Our employees do not have access to customer data unless you explicitly grant us permissions. We only monitor interactions with the customers that you request.
SOC 2 Type II
and HIPAA Compliant
We are SOC 2 Type 2 and HIPAA compliant. Click here to access our Trust Center or contact us for a copy of our reports.
Works everywhere
Integrate with your communication tools in minutes, no changes to your existing workflows required.
Gmail
Google calendar
Gong
Zoom
Outlook
Teams
Slack
Salesforce
Fireflies
Enterpret
Clari Copilot
Start growing customer revenue today!
There's no better time to operationalize your NRR growth.
Schedule a demoBackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts.
Latest insights and updates
Speed Up Customer Response: Announcing BackEngine's Latest FeaturesFebruary 10, 2025
The Hidden Crisis in B2B SaaS: Why Companies Are Struggling with Net Revenue RetentionNovember 21, 2024
Benchmarking NRR Success: Why NRR is the Key to Growth, Valuation, and SustainabilityThis comprehensive study examines the critical role of Net Revenue Retention (NRR) in the success of SaaS companies. Our analysis of 47 public SaaS companies over six quarters (Q4 2022 to Q1 2024) reveals four key fifindingsOctober 16, 2024