across your entire
customer base
Schedule a demo
We help B2B businesses increase NRR by analyzing every customer call, email, and message to ensure that everyone - from front-line teams to the C-suite - is in the business of retaining and expanding customers.
It’s near impossible
to listen
to
your
customers at scale
Scattered
There is so much being said across so many different channels and teams.
Incomplete
Capturing feedback manually in a CRM, Excel, or Slack only captures a fraction of what is said.
Missing Perspectives
Front-line teams don't always know what to listen for.
Your automated
co-pilot to drive NRR
Surface risks and opportunities
BackEngine analyzes all customer interactions using AI to identify risks and opportunities way beyond keyword matching. Unlike trying to manually report on what customers say, we automatically categorize and prioritize everything, ensuring the right teams can act quickly to drive NRR.
Act on data – not guesswork
Get on the same page
The results
Prevent churn by picking up subtle risks
Never miss an expansion opportunity,
by applying a commercial lens on all interactions
by applying a commercial lens on all interactions
Identify and debug product, service, and pricing
issues that are getting in the way of customer value
issues that are getting in the way of customer value
Beyond easy
Get up and running in under 30 minutes
01
Set-up
Decide which customers you
want us to monitor and which team members you want to have access to BackEngine.
want us to monitor and which team members you want to have access to BackEngine.
15 minutes
02
Authenticate
Give BackEngine permissions
to Google, Zoom, and other tools.
to Google, Zoom, and other tools.
5 minutes
03
Done!
That’s it. Our product will securely work in the background. Nothing else is needed from you.
Ready to use
Financial impact
Enter your data
Projected gains
Saved revenue
$500k
Saved churned customer revenue through earlier detection of issues
Incremental upsell revenue
$100k
By capturing more upsell opportunities
Saved hours
3000
Saved customer success hours by automating manual data entry and feedback categorization
Enterprise-ready
Encryption
Data is encrypted both at rest and in transit.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
Security
Production data is entirely isolated from any other environments. Our employees do not have access to customer data unless you explicitly grant us permissions. We only monitor interactions with the customers that you request.
SOC 2 Type II Compliant
We are SOC 2 Type 2 compliant.
Click here
to access our Trust Center
or contact us for
a copy of our report.
Click here
to access our Trust Center
or contact us for
a copy of our report.
Start growing customer revenue today!
There's no better time to operationalize your NRR growth.
Schedule a demoBackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts.
Latest insights and updates
BackEngine’s Groundbreaking NRR Study Reveals Key Growth Strategies for SaaS CompaniesOur recent study of 47 public SaaS companies reveals that high Net Revenue Retention (NRR) is a critical driver of growth, valuation, and resilience, with companies doubling growth rates and tripling valuation multiples by focusing on NRR. This white paper offers actionable insights on how prioritizing NRR can transform your business strategy for sustainable success.August 13, 2024
Staying connected to customers as you scaleI often think back to the early days at Thinknear and Sense360, when I was on every call with prospects and customers. It was my direct line to understanding what they were trying to solve and how we could build a product they would value. But as we scaled, that line started to stretch, and suddenly, I couldn't be on every call.July 29, 2024
How well do you know your customers?This blog post explores the challenge SaaS businesses face in managing the increasing volume of customer interactions across various platforms, leading to fragmented insights into customer needs. It underscores the inefficacy of relying on anecdotal evidence for decision-making and highlights the need for a more systematic approach to understanding customer feedback.June 05, 2024