across your entire
customer base
Schedule a demo
We help B2B businesses increase NRR by analyzing every customer call, email, and message to ensure that everyone - from front-line teams to the C-suite - is in the business of retaining and expanding customers.
It’s near impossible
to listen
to
your
customers at scale
Manual & Time-Intensive
Hundreds of hours collecting, categorizing, and routing customer feedback.
Blind Spots
Critical feedback gets lost among the scatter, leading to customer risk.
Disconnected Teams
Feedback that does reach other teams is limited, subjective, and hard to put into action.
Your automated
co-pilot to drive NRR
Surface risks and opportunities
BackEngine analyzes all customer interactions using AI to identify risks and opportunities way beyond keyword matching. Unlike trying to manually report on what customers say, we automatically categorize and prioritize everything, ensuring the right teams can act quickly to drive NRR.
Act on data – not guesswork
Get on the same page
The results
Save 100s of hours by automating the capture, synthesis, and routing of customer feedback.
Protect and expand your customer revenue
by turning customer feedback into action before it's too late.
by turning customer feedback into action before it's too late.
Focus the entire team on customer needs
by making sure every team knows exactly what they need to do to grow customer revenue.
by making sure every team knows exactly what they need to do to grow customer revenue.
Beyond easy
Get up and running in under 30 minutes
01
Set-up
Decide which customers you
want us to monitor and which team members you want to have access to BackEngine.
want us to monitor and which team members you want to have access to BackEngine.
15 minutes
02
Authenticate
Give BackEngine permissions
to Google, Zoom, and other tools.
to Google, Zoom, and other tools.
5 minutes
03
Done!
That’s it. Our product will securely work in the background. Nothing else is needed from you.
Ready to use
Financial impact
Enter your data
Projected gains
Saved revenue
$500k
Saved churned customer revenue through earlier detection of issues
Incremental upsell revenue
$100k
By capturing more upsell opportunities
Saved hours
3000
Saved customer success hours by automating manual data entry and feedback categorization
Enterprise-ready
Encryption
Data is encrypted both at rest and in transit.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
Security
Production data is entirely isolated from any other environments. Our employees do not have access to customer data unless you explicitly grant us permissions. We only monitor interactions with the customers that you request.
SOC 2 Type II Compliant
We are SOC 2 Type 2 compliant.
Click here
to access our Trust Center
or contact us for
a copy of our report.
Click here
to access our Trust Center
or contact us for
a copy of our report.
Start growing customer revenue today!
There's no better time to operationalize your NRR growth.
Schedule a demoBackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts.
Latest insights and updates
Benchmarking NRR Success: Why NRR is the Key to Growth, Valuation, and SustainabilityThis comprehensive study examines the critical role of Net Revenue Retention (NRR) in the success of SaaS companies. Our analysis of 47 public SaaS companies over six quarters (Q4 2022 to Q1 2024) reveals four key fifindingsOctober 16, 2024Building for Optics vs. Building for Value: The Startup TrapThe line between success and failure in startups is incredibly thin – much thinner than most people realize. It's why I get frustrated when I see founders chasing optics over substance.October 01, 2024What too many people get wrong about PMF for the enterprise Creating a great product that solves a need isn’t enough—you also need to develop a go-to-market (GTM) strategy that effectively communicates that value. October 14, 2024
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