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across your entire customer base

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BackEngine analyzes every customer call, email, and message to accelerate how quickly everyone - from the front line to the C-suite - recognizes and acts on customer needs, risks, and opportunities.
Trusted by

You need to move fast on what your customers are telling you

But it’s hard when you don’t hear it directly

Customer connections

BackEngine puts every team in the room with the customer

See the big picture

Instantly spot patterns and trends in what your customers are telling you, with views tailored to each role.

Understand the why
Stay one step ahead
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The results

Save 100s of hours by automating the capture, synthesis, and routing of customer feedback.
Protect and expand your customer revenue by turning customer feedback into action before it's too late.
Focus the entire team on customer needs by making sure every team knows exactly what they need to do to grow customer revenue.

Beyond easy

Get up and running in under 30 minutes

01

Set-up
Decide which customers you
want us to monitor and which team members you want to have access to BackEngine.
15 minutes

02

Authenticate
Give BackEngine permissions
to Google, Zoom, and other tools.
5 minutes

03

Done!
That’s it. Our product will securely work in the background. Nothing else is needed from you.
Ready to use

Financial impact

Enter your data

Your current ARR
$
Your Current Retention Rate
50%100%
Your total upsell revenue this year
$
Number of CSMs on your team
0100

Projected gains

Saved revenue
$500k
Saved churned customer revenue through earlier detection of issues
Incremental upsell revenue
$100k
By capturing more upsell opportunities
Saved hours
3000
Saved customer success hours by automating manual data entry and feedback categorization

Enterprise-ready

Encryption
Data is encrypted both at rest and in transit. We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
Security
Production data is entirely isolated from any other environments. Our employees do not have access to customer data unless you explicitly grant us permissions. We only monitor interactions with the customers that you request.
SOC 2 Type II and HIPAA Compliant
We are SOC 2 Type 2 and HIPAA compliant. Click here to access our Trust Center or contact us for a copy of our reports.
Trust Center

Works everywhere

Integrate with your communication tools in minutes, no changes to your existing workflows required.
Gmail
Google calendar
Gong
Zoom
Outlook
Teams
Slack
Salesforce
Fireflies
Enterpret
Clari Copilot

Start growing customer revenue today!

There's no better time to operationalize your NRR growth.
Schedule a demo

Frequently asked questions

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Contact us
BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts.