Unlock
a high-velocity customer feedback loop
BackEngine analyzes every customer interaction so that everyone — from the front line to the C-suite — reacts faster to customer needs.
Schedule a demoYou need to move fast on what your customers are telling you
But it’s hard when you don’t hear it directly
BackEngine puts every team in the room with the customer
Customer feedback, routed to the right people
BackEngine captures customer conversations – emails, Slack messages, Zoom calls – and automatically delivers relevant feedback to the teams that need it, directly in their existing tools.
AI-powered analysis for every team
Track progress, measure impact
The results
Move at startup speed
Dramatic increase in team velocity
Dramatic increase in team velocity
Happier customers
Every measure of customer satisfaction goes up, from NPS, to CSAT, to NRR
Every measure of customer satisfaction goes up, from NPS, to CSAT, to NRR
Build an unbeatable advantage
Create a customer-centric organization your competitors can't match
Create a customer-centric organization your competitors can't match
Beyond easy
Get up and running in under 30 minutes
01
Set-up
Decide which customers you
want us to monitor and which team members you want to have access to BackEngine.
want us to monitor and which team members you want to have access to BackEngine.
15 minutes
02
Authenticate
Give BackEngine permissions
to Google, Zoom, and other tools.
to Google, Zoom, and other tools.
5 minutes
03
Done!
That’s it. Our product will securely work in the background. Nothing else is needed from you.
Ready to use
Financial impact
Enter your data
Projected gains
Saved revenue
$500k
Saved churned customer revenue through earlier detection of issues
Incremental upsell revenue
$100k
By capturing more upsell opportunities
Saved hours
3000
Saved customer success hours by automating manual data entry and feedback categorization
Enterprise-ready
Encryption
Data is encrypted both at rest and in transit.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.
Security
Production data is entirely isolated from any other environments. Our employees do not have access to customer data unless you explicitly grant us permissions. We only monitor interactions with the customers that you request.
SOC 2 Type II
and HIPAA Compliant
We are SOC 2 Type 2 and HIPAA compliant. Click here to access our Trust Center or contact us for a copy of our reports.
Works everywhere
Integrate with your communication tools in minutes, no changes to your existing workflows required.
Gmail
Google calendar
Gong
Zoom
Outlook
Teams
Slack
Salesforce
Fireflies
Enterpret
Clari Copilot
Start growing customer revenue today!
There's no better time to operationalize your NRR growth.
Schedule a demoBackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts.
Latest insights and updates
Beyond Health Scores: The Speed Advantage in Customer FeedbackMarch 05, 2025
Even the Fastest Car Slows Down on a Winding Road: The Speed Challenge in Customer RetentionFebruary 19, 2025
Speed Up Customer Response: Announcing BackEngine's Latest FeaturesFebruary 10, 2025