How does BackEngine handle security and privacy?

It only reads data about customers and prospects

You give BackEngine a list of accounts to watch. Anything else — emails between coworkers, personal threads — never gets read or stored.

ReadOn your account list

✓Calls with Acme Corp

✓Email threads with Northwind

✓Support tickets from Globex

Never readEverything else

Emails between coworkers

Personal threads

Anything off the list

Each company's data is sealed off

Your data is encrypted while stored and while moving, with its own encryption key. It's never mixed with anyone else's.

Encrypted at rest Encrypted in transit Your own encryption key Never pooled with other companies

People only see what they should

Permissions control what each person can ask about. A rep gets answers from their accounts only. Someone can even get a summary of an issue without seeing the raw emails behind it.

Account repOwn accounts only

✓Acme Corp

✓Northwind

Globex — other team

Project managerSummary access

✓Summary of the billing issue

✓Who's involved and what's owed

The raw emails behind it

And no — it's never used to train AI models

Your data is used for exactly one thing: providing the BackEngine Service to you. We don't own it, sell it, share it, or train models on it. It stays owned and controlled by you, encrypted at all times. See our privacy policy.

Used solely to provide the Service Never used for model training Owned and controlled by you Encrypted at all times

The paperwork is ready

SOC 2 and HIPAA compliant. We sign BAAs. Your security team can review our full trust center before anything connects.

SOC 2 HIPAA BAAs signed Full trust center

The short version

BackEngine reads only what's about your customers and prospects, locks it down, and shows each person only what they're allowed to see.

Have your security team take a look. Talk to us →