What is BackEngine?

Your company already has the knowledge AI needs

Why is a deal stalled? What did we promise a customer? Which product problems keep coming up?

The answers are scattered across your systems. A call explains the problem. An email adds a commitment. A support ticket shows what happened next.

BackEngine connects those pieces so your AI can work from the relevant customer history.

We make that data ready for AI

BackEngine reads the customer and prospect information already available in your connected systems.

It cleans, deduplicates, and connects the people, accounts, and conversations that belong together.

It organizes that information before anyone asks a question and keeps it updated as new information arrives. The context stays connected to its supporting sources, so authorized users can inspect the evidence.

Your AI gets organized customer knowledge it can use to answer questions and complete work.

You control how that knowledge is shared

Customer information can be useful across your company without every conversation being available to everyone.

With BackEngine, your company controls:

• Which customer and prospect information is included.
• Which accounts each person can access.
• Whether someone can receive approved insights, underlying sources, or both.
• Which sensitivity levels each person is allowed to access.

An account owner might need the original conversation. A product teammate might only need an approved insight about the issue. BackEngine supports those different levels of access.

Your team uses it inside their AI tools

BackEngine sits between your business systems and the AI your team already uses.

Sales can prepare for prospect meetings. Customer success can investigate renewal risks. Product can understand recurring requests. Leadership can review patterns across the business.

Each person works from the customer knowledge they are authorized to use.