By the time a client says they're leaving, the decision was made months ago. BackEngine reads the signals early — declining engagement, unresolved issues, stakeholder changes — and tells your team where to act.
The warning signs are always there. They're just buried in hundreds of emails, calls, and Slack messages that nobody has time to read.
BackEngine analyzes every client interaction for risk indicators: declining response times, negative sentiment shifts, reduced engagement, and unresolved issues.
Each account gets a dynamic health score based on real interaction data — not self-reported status updates from account managers.
When risk crosses a threshold, BackEngine notifies the right people and recommends specific actions based on what's worked before.
Track whether interventions are working. BackEngine monitors post-intervention engagement to confirm the account is recovering.
Catch at-risk accounts months before renewal with real behavioral signals.
Risk signals surface in real time, giving your team months to intervene.
Recommended actions based on what's actually worked, not gut feel.
Track intervention success and continuously improve your retention playbook.
Schedule a demo and see which accounts need attention right now.
