Our customers say it best.
Real results from real teams. See how customer-facing organizations use BackEngine to drive retention, save time, and grow revenue.
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What they're saying
Unfiltered feedback from the teams using BackEngine every day.
“When a customer requested to exit their contract, I wasn't on the email, but BackEngine immediately notified me. This allowed me to investigate, understand the full financial impact, and even work towards potentially saving the customer, which I wouldn't have known about until churn without BackEngine.”
Elizabeth Wiele
FoundationAI
“We used to spend hours merging account data from calls, emails, and CRM before leadership meetings. BackEngine gives us programmatic summaries and instant context — we can drill into any account and make informed decisions in real-time.”
Ben Bloom
First Resonance
“Our team used to spend hours each week synthesizing insights from our frontline customer conversations. BackEngine does it instantly.”
Jason Finney
SkillCycle
“What's cool about this is that it feels like you're actually talking to a person and asking them to do a job for you.”
Elliot Wright
SkillCycle
“It's so relevant, and it's so quick. We actually have time to react.”
Chris Hill
Partnerize
“BackEngine provides a 10,000-foot view of my accounts, helping me proactively spot issues. The sentiment score and email count are invaluable for understanding trends and aligning our time with revenue, saving us from bigger problems.”
Dan Sprofera
Emporia Research
“I used to spend hours tracking down the history of what's been done. Has this client had issues before? This makes it so easy for me to track the lifecycle of the client.”
Mary Beth Slane
GeniusVets
“We now get a full picture of client sentiment across every conversation. BackEngine surfaced concerns we would have missed entirely — it actually helped us prevent a client from leaving by flagging the risk to our managing director before it escalated.”
BackEngine Customer
“Honestly, the thing that changed everything was gaining real perspective on client issues beyond just the loudest complaints. With BackEngine, we've identified critical areas for improvement that 65% of our clients quietly wanted, allowing us to address what's truly important and avoid chasing isolated "squeaky wheels." It also gave me instant context for a high-stakes client meeting, showing I was fully plugged in and smoothing over a major issue.”
David Hall
GeniusVets
“You can be very specific and ask questions like: What is the overall client satisfaction? What are the main themes? Give me examples of emails that discuss this and that. And that's like amazing!”
Nicolas Bean
Houseblend.io
“BackEngine gives us objective insights into whether reps are following our discovery flow. We can standardize our process, improve training, and identify exactly where larger deals are being missed.”
Ruarai McKenna
Care2
“The 'Delayed Responses' channel alone has changed behavior — it acts as a deterrent, ensuring timely replies. BackEngine's sentiment analysis even helped us turn around a client who was starting to go negative. That visibility didn't exist before.”
BackEngine Customer
“When a customer requested to exit their contract, I wasn't on the email, but BackEngine immediately notified me. This allowed me to investigate, understand the full financial impact, and even work towards potentially saving the customer, which I wouldn't have known about until churn without BackEngine.”
Elizabeth Wiele
FoundationAI
“Honestly, the thing that changed everything was gaining real perspective on client issues beyond just the loudest complaints. With BackEngine, we've identified critical areas for improvement that 65% of our clients quietly wanted, allowing us to address what's truly important and avoid chasing isolated "squeaky wheels." It also gave me instant context for a high-stakes client meeting, showing I was fully plugged in and smoothing over a major issue.”
David Hall
GeniusVets
“BackEngine provides a 10,000-foot view of my accounts, helping me proactively spot issues. The sentiment score and email count are invaluable for understanding trends and aligning our time with revenue, saving us from bigger problems.”
Dan Sprofera
Emporia Research
“Our team used to spend hours each week synthesizing insights from our frontline customer conversations. BackEngine does it instantly.”
Jason Finney
SkillCycle
“BackEngine gives us objective insights into whether reps are following our discovery flow. We can standardize our process, improve training, and identify exactly where larger deals are being missed.”
Ruarai McKenna
Care2
“We now get a full picture of client sentiment across every conversation. BackEngine surfaced concerns we would have missed entirely — it actually helped us prevent a client from leaving by flagging the risk to our managing director before it escalated.”
BackEngine Customer
“It's so relevant, and it's so quick. We actually have time to react.”
Chris Hill
Partnerize
“We used to spend hours merging account data from calls, emails, and CRM before leadership meetings. BackEngine gives us programmatic summaries and instant context — we can drill into any account and make informed decisions in real-time.”
Ben Bloom
First Resonance
“You can be very specific and ask questions like: What is the overall client satisfaction? What are the main themes? Give me examples of emails that discuss this and that. And that's like amazing!”
Nicolas Bean
Houseblend.io
“I used to spend hours tracking down the history of what's been done. Has this client had issues before? This makes it so easy for me to track the lifecycle of the client.”
Mary Beth Slane
GeniusVets
“What's cool about this is that it feels like you're actually talking to a person and asking them to do a job for you.”
Elliot Wright
SkillCycle
“The 'Delayed Responses' channel alone has changed behavior — it acts as a deterrent, ensuring timely replies. BackEngine's sentiment analysis even helped us turn around a client who was starting to go negative. That visibility didn't exist before.”
BackEngine Customer
“When a customer requested to exit their contract, I wasn't on the email, but BackEngine immediately notified me. This allowed me to investigate, understand the full financial impact, and even work towards potentially saving the customer, which I wouldn't have known about until churn without BackEngine.”
Elizabeth Wiele
FoundationAI
“It's so relevant, and it's so quick. We actually have time to react.”
Chris Hill
Partnerize
“Honestly, the thing that changed everything was gaining real perspective on client issues beyond just the loudest complaints. With BackEngine, we've identified critical areas for improvement that 65% of our clients quietly wanted, allowing us to address what's truly important and avoid chasing isolated "squeaky wheels." It also gave me instant context for a high-stakes client meeting, showing I was fully plugged in and smoothing over a major issue.”
David Hall
GeniusVets
“We used to spend hours merging account data from calls, emails, and CRM before leadership meetings. BackEngine gives us programmatic summaries and instant context — we can drill into any account and make informed decisions in real-time.”
Ben Bloom
First Resonance
“BackEngine provides a 10,000-foot view of my accounts, helping me proactively spot issues. The sentiment score and email count are invaluable for understanding trends and aligning our time with revenue, saving us from bigger problems.”
Dan Sprofera
Emporia Research
“You can be very specific and ask questions like: What is the overall client satisfaction? What are the main themes? Give me examples of emails that discuss this and that. And that's like amazing!”
Nicolas Bean
Houseblend.io
“Our team used to spend hours each week synthesizing insights from our frontline customer conversations. BackEngine does it instantly.”
Jason Finney
SkillCycle
“I used to spend hours tracking down the history of what's been done. Has this client had issues before? This makes it so easy for me to track the lifecycle of the client.”
Mary Beth Slane
GeniusVets
“BackEngine gives us objective insights into whether reps are following our discovery flow. We can standardize our process, improve training, and identify exactly where larger deals are being missed.”
Ruarai McKenna
Care2
“What's cool about this is that it feels like you're actually talking to a person and asking them to do a job for you.”
Elliot Wright
SkillCycle
“We now get a full picture of client sentiment across every conversation. BackEngine surfaced concerns we would have missed entirely — it actually helped us prevent a client from leaving by flagging the risk to our managing director before it escalated.”
BackEngine Customer
“The 'Delayed Responses' channel alone has changed behavior — it acts as a deterrent, ensuring timely replies. BackEngine's sentiment analysis even helped us turn around a client who was starting to go negative. That visibility didn't exist before.”
BackEngine Customer
The results speak for themselves
Deep dives into how teams are winning with BackEngine.
Crayon's CS team eliminated account blind spots, reduced research time by 80%, and exceeded retention targets — all without adding headcount.
UserEvidence turned scattered customer signals into actionable intelligence, catching at-risk accounts and unlocking expansion opportunities.
Tattle maintained white-glove service quality while growing their customer base — BackEngine automated the heavy lifting.
Ready to join them?
See how BackEngine can transform your customer operations in a personalized demo.