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Aligning Teams for Customer Success: Boosting Net Revenue RetentionTo maximize NRR, companies must ensure that every team, from product development to sales, is aligned and working towards the common goal of customer success. Aligning teams for customer success is not just a best practice—it's a strategic imperative for any business looking to thrive in such a competitive market.June 14, 2024

The Superhero Every B2B SaaS Company Needs: The Chief Customer OfficerIn the competitive landscape of B2B SaaS, the focus has traditionally been on innovation, product development, and sales strategies. However, as the market matures, customer-centric approaches are becoming increasingly critical. This is where the role of the Chief Customer Officer (CCO) comes into play. Here’s why every B2B SaaS company should have a CCO.July 26, 2024